Reference

Understand Your Rights Before You Start

These terms set out how your tibaji account works — what we expect from you, what you can expect from us, and where your access rights begin and end.

Account Access TermsbKash, Nagad & Rocket Wallet RulesEligibility by RegionAccount Suspension ConditionsHow to Request Changes
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tibaji Understand Your Rights Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, contact our support team directly. We handle terms-related queries through the channels below and aim to send a first response within one business day. For wallet disputes involving bKash, Nagad or Rocket transactions, include your transaction reference so we can trace the payment on our end.

Team online

Live Chat

Raise a terms query through the live chat icon inside your account dashboard. Reference the clause number you are asking about for a faster response.

Email Support

Send detailed terms or account-suspension queries to our support email. Attach any relevant bKash, Nagad or Rocket transaction screenshots to help us review your case.

Account Help Centre

Our Help Centre has a dedicated terms section with plain-language summaries of each clause, including wallet rules and account-closure steps.

HOW WE HANDLE COMPLIANCE

Our Obligations Under These Terms

We apply these terms consistently and transparently. Account actions — including holds, suspensions or wallet freezes — are logged and reviewable. If your account is actioned for a terms breach, you will receive a notification and an explanation within your account messaging centre. We do not act on unverified reports; every action traces back to a specific clause.

Account Security

We use SSL encryption across all account sessions. Your login credentials and wallet details — including bKash and Nagad numbers — are stored in encrypted form and never shared with third parties outside payment processing.

Data Retention

Account and transaction records are retained for the period required under applicable law in your eligible region. You can request a summary of your stored data by contacting our support team via live chat or email.

Terms Change Notification

Every terms update is flagged with a dated notice in your account dashboard before it takes effect. We do not apply revised terms retrospectively to activity that occurred under the previous version.

Dispute Process

If you dispute an account action taken under these terms, raise a formal complaint through our support email. We review every complaint against the clause cited and reply with our finding in writing.

Common Questions About These Terms

The questions below cover what we hear most from account holders in Bangladesh — from wallet rules to account closure. If your question is not here, the live chat team can pull up the relevant clause for you directly.

Yes. Every transaction processed through bKash, Nagad or Rocket is subject to both our platform terms and the individual terms of those payment providers. Your wallet deposits are non-refundable once confirmed unless a verified error occurred.

Access depends on your local law and eligible region. We do not guarantee availability in all areas. Check that using this platform is permitted under the laws that apply to your specific location before creating an account.

If a suspension is applied for a terms breach, the account wallet is frozen pending review. We notify you through account messaging and explain the clause involved. Wallet funds are handled according to our verified dispute process.

Send a data request to our support email, referencing your registered account number. We respond within the period required under applicable law in your eligible region and provide a summary of stored records.

A dated update notice appears in your account dashboard whenever terms are revised. The new version applies to activity from that date forward. We do not apply changes retrospectively to completed transactions or settled bets.

Yes. Contact support via live chat or email to request closure. We process closure requests after verifying your identity and confirming any outstanding wallet balance. Account data is retained as required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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