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Keep Your Account in Balance at tibaji

Playing should stay enjoyable, and tibaji gives you the account tools to make sure it does. From spending controls to cooling-off options, everything you need to manage your activity is a few taps away — whether you are on mobile with bKash or sitting…

Spending ControlsCooling-Off OptionsAccount Wallet OversightDirect Support Access
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tibaji Keep Your Account in Balance at tibaji
REACH US DIRECTLY

Account Help When You Need It Most

If a control is not behaving the way you expect, or you want to step back from play entirely, our support paths are open. Reach us by live chat, email or through the help section linked from your account menu. We do not route account-care requests through automated bots — a real agent handles wallet questions, including anything related to your bKash, Nagad or Rocket balance.

Live Chat Start a live chat from inside your account. An agent picks up the conversation and can apply account controls or cooling-off periods on your behalf without delay.
Email Support Write to our support address for anything that needs a record — limit changes, account reviews or wallet queries tied to your Nagad or Rocket transactions.
Account Help Section The help section inside your dashboard carries step-by-step paths for every control setting, from session limits to full account pauses, in plain English.
HOW WE OPERATE

The Principles Behind Our Account Controls

Every control we offer is built around the idea that you stay in charge of your account, not the platform. We do not disable these tools during active promotions, and we do not make them harder to find when a campaign is running. Account oversight is a permanent feature, not a seasonal one.

Immediate Limit Effect When you tighten a spending or session control, the new limit applies to your next action — there is no buffer period that lets you exceed what you just set.
Cooling-Off Period A cooling-off pause removes you from live tables, slots and the sportsbook for the duration you choose. Your account wallet stays intact and your bKash history is unaffected.
Account Closure Path If you decide to close your account, our support team processes the request through a clear identity step and confirms closure to the wallet — bKash, Nagad or Rocket — linked at registration.
Transparent Activity Log Your account history shows every session, deposit and withdrawal in chronological order. Reviewing it takes seconds and gives you a clear picture of your play over any period.
tibaji Understand the Tools We Put in Your Hands

Understand the Tools We Put in Your Hands

Your account dashboard carries a set of controls that run independently of any game you are in. You can set how much you send in over a rolling period, pause your session, or step away from the account for a defined stretch. These settings apply across live casino tables, slots like Lucky Spinners, and the sportsbook. When you adjust a limit, it

takes effect straight away — tightening a control is immediate. Loosening one carries a short review period so the change is never impulsive. Our support team can also walk you through any setting by chat if the dashboard feels unclear.

Responsible Play Terms You Should Know

A short reference for the account and play terms that come up most often when managing your activity. These definitions apply to how tibaji uses each term inside your account.

What is a session limit?

A session limit caps the total time or amount you can spend in a single continuous play period. Once the cap is reached, the platform ends the session and returns you to your account dashboard.

What does a cooling-off period mean?

A cooling-off period is a short, voluntary break from play — typically a number of days you choose. During this window your account is inactive but not closed, and your wallet balance is preserved.

What is a spending control?

A spending control sets the maximum amount you can deposit or wager within a rolling timeframe — daily, weekly or monthly. It prevents activity from exceeding a threshold you define in your account settings.

What is an account activity log?

An activity log is a chronological record of every session, deposit and withdrawal on your account. It lets you review your play history and spot any patterns that concern you.

What does account closure mean?

Account closure permanently deactivates your profile. Any remaining wallet balance is returned to the payment method — bKash, Nagad or Rocket — verified on your account before closure is confirmed.

What is a play reminder?

A play reminder is an on-screen alert that appears after a set period of continuous play. It interrupts the session briefly to show how long you have been active and prompt a conscious decision to continue or stop.

Common Questions About Managing Your Play

These are the questions our support team hears most often about account controls and responsible play settings. If yours is not here, start a live chat from your account menu.

Open your account menu, go to the controls section, and choose a rolling period — daily, weekly or monthly. Enter the amount and confirm. The limit is active on your next deposit or wager, including anything sent via bKash or Nagad.

Yes. The cooling-off option in your account settings lets you pause play for a period you choose. Your account stays open, your wallet balance is held safely, and you can return when the period ends.

Your wallet balance is not affected by a cooling-off pause. Funds remain in your account and are accessible when the pause ends. If you request a withdrawal before pausing, it processes through the normal verification path.

Exactly right — that is how the control is designed. Reducing a limit takes effect immediately. Increasing it triggers a short review period so the change is considered rather than reactive.

Speak to our support team via live chat or email. We can apply an extended account pause or begin the closure process. Our agents handle this directly rather than routing you through an automated system.

Yes, without exception. Your spending controls, cooling-off options and session limits remain fully accessible and fully functional during any promotional period. Active campaigns do not alter how your account controls work.
Reference

Responsible Play Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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