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Understand Your Rights and Access Conditions

Your ability to access tibaji and use our services — including deposits via bKash, Nagad, or Rocket — depends entirely on the laws applicable in your region and whether you meet our eligibility conditions.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket contextData and privacy rightsPolicy contact path

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How Our Legal Conditions Apply to Your Account

tibaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to tibaji is subject to the laws and regulations of your local jurisdiction. We do not make representations about whether our services are lawful in your specific location — that determination rests with you and, where relevant, with legal counsel familiar with Bangladesh law. By

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opening an account, you confirm that you are accessing our platform in a region where doing so is permitted, and that you meet all eligibility requirements we have set out in our full terms. Our payment rails — bKash, Nagad, and Rocket — are available only
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where those integrations are active and where your account has been verified correctly. Wallet verification follows the standard mobile PIN confirmation your bKash, Nagad, or Rocket account requires; we do not store your wallet credentials on our side. If our systems flag a mismatch between your
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registered account details and your wallet identity, we will pause transaction access and reach out through your registered contact path before any funds move. Eligibility conditions also cover age verification, one account per person, and the accuracy of the information you provide at registration. Any material
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change to those conditions — jurisdiction shifts, updated local regulations, new payment rail availability — will be communicated through your account notification channel before taking effect. We aim to keep this section current; if something looks out of date, contact us directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about your rights under our legal terms, need to dispute an eligibility decision, or want to request a copy of the data we hold on your account, these are the direct paths to use. Each channel routes to the same account-care team, so choose whatever suits your schedule.

Live Chat Available directly inside your account dashboard. Use this for time-sensitive eligibility questions or to flag a wallet verification hold on your bKash or Nagad account.

Email Support Write to us for formal requests — data access, account closure, or policy clarification. We respond to every email routed through your registered account address.

Account Notification Centre Policy updates, jurisdiction changes, and Rocket or Nagad payment eligibility alerts appear here first. Check it before contacting support to see if your query is already addressed.

ACCOUNT SECURITY HANDLING

How We Manage Data, Cookies and Account Access

Security and transparency around your account data are not optional extras — they shape how every interaction with tibaji works. Here is how we handle the four areas that matter most to your legal standing with us.

Data Retention

We retain your account data for the period required by our operational obligations. You may request a summary of what we hold by writing to us from your registered email address.

Cookie Use

We use session and preference cookies to keep your account state intact across mobile and desktop. You can adjust cookie permissions in your browser without losing your account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, use the account settings page to terminate it and contact live chat immediately.

Requesting Changes

To correct, update or delete personal information tied to your account — including wallet details for bKash, Nagad or Rocket — submit a formal request through email support with your account ID included.

Common Questions About Our Legal Terms

These are the questions we receive most often about eligibility, account rights, data handling, and what happens when local regulations affect access. If your question is not covered here, live chat or email support can help directly.

Access depends on your local laws and eligible region. We do not confirm legality for any jurisdiction — you are responsible for checking whether access is permitted where you are located.

We do not store wallet credentials on our servers. Transactions are confirmed via your own bKash, Nagad, or Rocket PIN — the confirmation step happens inside your wallet app, not on our platform.

Yes. Email us from your registered address with your account ID and a data access request. We will compile what we hold and respond through the same channel within a reasonable timeframe.

We will notify you through your account notification centre before any access change takes effect. Pending wallet balances — bKash, Nagad or Rocket — are addressed before any account suspension is finalised.

Submit a closure and data deletion request by email from your registered address. We confirm receipt, process the closure, and inform you of any retention obligations that apply before full deletion.

Use email support and include your account ID along with the specific decision you are disputing. Our account-care team reviews each case and responds with a written explanation of the outcome.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoTibaji Glossary

Understand Your Rights and Access Conditions

Reach Us on Legal and Account Matters

How We Manage Data, Cookies and Account Access

Data Retention

Cookie Use

Account Security

Requesting Changes

Common Questions About Our Legal Terms

01 Does Bangladesh law allow me to access tibaji?

02 How do I know my bKash or Nagad wallet details are safe with you?

03 Can I request a copy of the personal data tibaji holds on my account?

04 What happens to my account if the legal status of the platform changes in my region?

05 How do I close my account and have my data removed?

06 Who do I contact if I disagree with an eligibility decision on my account?

Legal

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